Purchases will be shipped by USPS from our Atlanta distribution center in US.
The shipping and handling cost for your order is based on the total weight of the order.
Orders are only shipped on business days: Monday-Friday, excluding stat holidays.
If you place your order before 12:00pm on a business day, we aim to have it shipped the same day.
Delivery times shown are based on normal business volume.
For faster delivery, upgrade your shipping method, but note: not all delivery methods are available to all areas.
Most orders will be shipped by USPS. For more information, call our customer care team at 800-828-5094 or email email@example.com
Alaska, Hawaii and US Territories (excluding Guam, US Virgin Islands & Puerto Rico)
We only ship within the United States, including Hawaii and Alaska. We cannot ship to Puerto Rico, Guam or US Virgin Islands.
Packages to Alaska and Hawaii can only be shipped by air or priority, and normally arrive within 2-3 business days.
US Military & Diplomatic Addresses
We ship to APO/FPO/DPO locations!
Your order will arrive via USPS but arrival may be delayed based on location. Note that no tracking number will be provided. Contact our customer care team with any questions: 800-828-5094 or email firstname.lastname@example.org
Gift cards are sent separately from other items.
Shipping costs and delivery times are shown below. For faster delivery, choose our E-Gift Card, a personalized gift card sent via email.
Order Cancellation and Changes
We normally don’t accept order cancellations or changes once an order has been processed. If you have a question about your order, please contact us at 800-828-5094 or email email@example.com.
When your order is shipped from our warehouse, we will send you an email to confirm your shipment - this email will include a tracking number and link to enable you to track your package.
Can I ship to multiple addresses?
We’re unable to ship a single order to multiple addresses. You’ll need to create a new order if you’d like to ship to more than one address.
What shipping method do you use?
Most of our packages are shipped by USPS. However, some packages may be delivered by an alternative carrier. For more information, please call Customer Care at 800-828-5094 or email firstname.lastname@example.org.
Can I return my product if it arrives melted, or melts while I've stored it?
Products labeled with our melt warning symbol are designed to melt around body temperature. Especially in the summer months or in hot climates, it’s possible for these products to melt while in transit. If products with a melt warning arrive melted, we won’t be able to replace or refund them, so order at your own risk! If melting does happen, in most cases you can simply pop the product into the fridge to solidify and they’ll still be usable (though may not look as pretty!). Once they’ve arrived, keep meltable products in a cool spot away from direct sunlight.